Our standard turnaround time is 24 hours. However, we understand labs have varying needs, so please reach out to discuss other available options for faster delivery.
What products do you design?
We design a wide range of products, including crowns, bridges, implants, removables and orthodontics.
Do you fabricate?
While we don’t fabricate cases ourselves, we have a trusted network of fabrication partners we can refer you to, ensuring your cases are handled seamlessly from design to completion.
How does billing work?
For our standard per-unit charge, we securely store your credit card details and bill you twice a month—on the 1st and 16th. For prepayment options, billing occurs on the 1st of each month.
Tell me more about your pre-payment option for design work.
Our prepayment option allows qualifying labs to pay in advance for CAD designs and enjoy discounted rates—up to 50% off single units!
Here’s how it works:
a. You prepay for your units when you send your first case.
b. The prepaid amount secures lower rates for all designs during that month.
c. Unused amounts do not roll over, so we recommend maximizing the prepayment.
d. You can switch back to standard pricing anytime with one week’s notice.
e. For more details, email us at support@evidentdigital.com or create your EviSmart account today!
What software do you design on?
We design on leading platforms like Exocad, 3Shape, Cerec InLab, and 3D Orchestrate for orthodontics, ensuring top-tier results across systems.
How are you different from other design centers?
At Evident, we build a CAD team around you. We learn your preferences to know what a good case looks like to you. The same group of designers work on your case every time you sent. You also get an Evident Concierge who QCs all your cases to make sure they carry your signature touch. They maintain a constant communication with you to make sure you get your cases your way.
How do I get started?
Getting started is easy! Create your EviSmart account, log in, and order your first case today.
How much are your designs?
Our pricing is competitive and transparent. Create your EviSmart account to access our complete fee schedule.
Can we edit the designs once they are completed?
Yes, absolutely! We can send you project files in formats like STL, HTML (for Exocad), and even screenshots. Just let us know your preferred file types in the design portal.
What are your operating hours?
We’re here for you 24 hours a day, 6 days a week, to support your lab whenever you need us.
We're not here to do it all. We're here to make everything you already do work better.
